Received virtual Mastercard payment for $299 on 19 July, within the 10 business day window. Received email 7 July confirming Ionic #3 eligible for refund and payment pending in 10 business days Called Recall Hotline back on 29 June, told that Ionic #3 was processed as of 8 June and is eligible for refund Ionic #3 stuck in limbo, called Ionic Recall Hotline 27 April, told Ionic was still being processed Received PayPal payment #2 on 22 April for $299, within the 10 business day window Received 2d email 13 April confirming Ionic was eligible for the refund Received PayPal payment 13 April for $299, within the 10 business day window Received email 6 April confirming Ionic was eligible for the refund I received return kits the following week and shipped them all via UPS on 10 March to Sedgwick, the contractor handling the recall. I registered them the day the recall was announced on 2 March Hello fellow Ionic Safety Recall participants, I haven't posted lately since there hasn't been anything new for me to report until now. I'm regretting sending it back since mine was working just fine, I like the design more than current models, and I've not been able to track anything while I have been waiting. They were quick to offer me a discount for buying a replacement in order to not lose a customer, but I'm not going to order one if they never refund me for the one I sent back. So the waiting time went from 10 business days, up to 6 weeks, to "we have no idea". She asked that I wait longer but could not provide a time frame for when I would receive it. She advised that due to high volume it may take longer to receive my refund but that it is "in process". I advised that it has been 6 weeks since I received thst email and that was why I was calling. I called FitBit customer support again today and they tried to give me the 3 to 6 weeks excuse again. Following that timeframe, I would think that I should expect to see my refund by July 20th, yet it hasn't arrived and 7/20 is tomorrow. On June 27th, I called their customer support to ask about the status and was advised that refunds take 3 to 6 weeks to process. On June 8th, they emailed me letting me know that they had received it and to expect my refund within 10 business days. I found out about the recall in May and I mailed my Ionic back on May 24th.
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